Frequently Asked Questions
Everything you need to know about Tea Drop products, shipping, and brewing the perfect cup.
How should I store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our original airtight tins or a sealed container to preserve the essential oils and aroma.
Where does Tea Drop source its tea leaves?
We source our premium leaves from the world's finest tea gardens in regions such as Sri Lanka, India, China, and Japan. We prioritize ethical sourcing and work closely with growers who maintain sustainable farming practices.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Are your tea bags biodegradable?
Yes, our signature pyramid tea bags are made from plant-based, biodegradable materials. They are designed to allow maximum water flow for a superior steep without the use of plastic or harmful chemicals.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if your order is damaged during transit or you receive the incorrect item, please contact our support team within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes or offices?
Absolutely! We offer competitive wholesale pricing and bulk packaging for hospitality and corporate partners. Please visit our 'Wholesale' page or contact our sales team directly to set up a professional account.